SaaS AltsA field guide to software alternatives

Zendesk

Zendesk is an AI-first service platform that helps organizations resolve customer and employee requests across channels.

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What it does

  • Email ticketing
  • Ticket routing
  • Prebuilt analytics
  • Automations and triggers
  • AI agents
  • Knowledge base
  • Omnichannel routing
  • Messaging and live chat
  • Telephony
  • Skills-based routing
  • IVR phone tree
  • Approval workflows

Where it belongs

  • CRM: not listed
  • Project Management: not listed
  • Analytics: listed
  • Email Marketing: not listed
  • Customer Support: listed
  • Forms: not listed
  • Scheduling: not listed
  • Docs & wiki: not listed
  • Design: not listed
  • Developer Tools: not listed
  • HR: not listed
  • Accounting: not listed
  • Team Chat: not listed
  • Video Meetings: not listed
  • Automation: listed

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